TY  - BOOK
AU  - Londoño Mateus,MaClaudia
TI  - No sin mi cliente: gestión de quejas y reclamaciones 
SN  - 9788415683445
AV  - HF5415.52 ebook 
PY  - 2012///]
CY  - Madrid
PB  - FC Editorial
KW  - Consumer complaints
KW  - Consumer
KW  - Customer services
KW  - Electronic books
N1  - Includes bibliographical references
UR  - https://www.digitaliapublishing.com/a/37754/
ER  -