Cottle, David W., <br/><br/>
El servicio centrado en el cliente :  cómo lograr que regresen y sigan utilizando sus servicios / 
David W. Cottle. 
 - 1 online resource :  illustrations. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788490524220 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Professions--Marketing.<br/>Consumer satisfaction.<br/>Quality control.
<br/><br/><label>LC Class. No.: </label>HF5415.5 ebook 
<br/><br/><label>Dewey Class. No.: </label>658.812