| 000 | 01602nam a2200409Ii 4500 | ||
|---|---|---|---|
| 001 | DIGUNSABA0007 | ||
| 003 | NyNyDIG | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 130701s2011 ck a ob 000 0 spa d | ||
| 020 | _z9789586487290 | ||
| 020 | _z9586487296 | ||
| 035 | _a(OCoLC)847722285 | ||
| 040 |
_aDGITA _beng _epn _cDGITA |
||
| 050 | 1 | 4 | _aHF5415.5 eBook |
| 100 | 1 | _aVargas Quiñones, Martha Elena. | |
| 245 | 1 | 0 |
_aCalidad y servicio : _bconceptos y herramientas / _cMartha Elena Vargas Quiñones, Luzángela Aldana de Vega. |
| 250 | _a2. ed. | ||
| 264 | 1 |
_aChía, Cundinamarca, Colombia : _bUniversidad de La Sabana ; _a[Bogota] : _aEcoe Ediciones, _c2011. |
|
| 300 |
_a1 online resource (ix, 205 pages) : _bill. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
||
| 338 |
_aonline resource _bcr _2rdacarrier |
||
| 490 | 1 | _aColección textos universitarios. Area administración. | |
| 504 | _aIncludes bibliographical references (p. 197-205). | ||
| 650 | 0 |
_aQuality control _vHandbooks, manuals, etc. |
|
| 650 | 0 |
_aCustomer services _vHandbooks, manuals, etc. |
|
| 650 | 0 |
_aConsumer satisfaction _vHandbooks, manuals, etc. |
|
| 655 | 0 | _aElectronic books. | |
| 700 | 1 | _aAldana de Vega, Luz Angela. | |
| 791 | 2 |
_aDigitalia (Firm), _edistributor. |
|
| 830 | 0 |
_aColección textos universitarios _pArea administración. |
|
| 793 | 0 |
_gDigitalia eBook Collection: _aUniversidad de La Sabana. |
|
| 856 | 4 | 0 |
_3Digitalia Hispánica _uhttps://www.digitaliapublishing.com/a/18577/ |
| 910 | _aPremium Collection: 2007-2012 | ||
| 942 | _cRAA | ||
| 999 |
_c235925 _d235925 |
||