| 000 | 01964nam a2200457Ii 4500 | ||
|---|---|---|---|
| 001 | DIGDISANT0602 | ||
| 003 | NyNyDIG | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 240304s2021 sp a ob 001 0 spa d | ||
| 035 | _a(OCoLC)1426283204 | ||
| 040 |
_aDGITA _beng _erda _epn _cDGITA |
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| 020 |
_a9788490523315 _q(libro electrónico) |
||
| 020 |
_z9788479780616 _q(libro en papel) |
||
| 041 | 1 |
_aspa _heng |
|
| 050 | 1 | 4 | _aHF5415.5 ebook |
| 082 | 0 | 4 |
_a658.812 _223 |
| 100 | 1 |
_aZeithaml, Valarie A., _eauthor. |
|
| 240 | 1 | 0 |
_aDelivering quality service. _lSpanish |
| 245 | 1 | 0 |
_aCalidad total en la gestión de servicios : _bcómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 264 | 1 |
_a[Madrid, España] : _bDíaz de Santos, _c[2021] |
|
| 300 |
_a1 online resource : _billustrations. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
||
| 338 |
_aonline resource _bcr _2rdacarrier |
||
| 347 |
_atext file _2rdaft |
||
| 347 | _bPDF | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 588 | 0 | _aOnline resource; title from PDF title page (Digitalia, viewed March 4, 2024) | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xQuality control _xMathematical models. |
|
| 700 | 1 |
_aParasuraman, A., _eauthor. |
|
| 700 | 1 |
_aBerry, Leonard L., _d1942- _eauthor. |
|
| 700 | 1 |
_iTranslation of: _aZeithaml, Valarie A. _tDelivering quality service. |
|
| 791 | 2 |
_aDigitalia (Firm), _edistributor. |
|
| 793 | 0 |
_gDigitalia eBook Collection: _aDíaz de Santos |
|
| 776 | 0 | 8 |
_iPrint version: _aZeithaml, Valarie A. _sDelivering quality service. Spanish. _tCalidad total en la gestión de servicios. _d[Madrid, España] : Díaz de Santos, [1993] _z9788479780616 |
| 856 | 4 | 0 |
_3Digitalia Hispánica _uhttps://www.digitaliapublishing.com/a/136574/ |
| 910 | _aPremium collection: 2024 | ||
| 942 | _cRAA | ||
| 999 |
_c284156 _d284156 |
||